our stores
specialorders

Special Orders.

Available on current season shoes that are not on-sale. One size or item per customer. Most clothing and accessories under $100 cannot be special ordered, with a few exceptions. Please ask a manager regarding specific non-footwear tems. Coupons and promotions generally do not apply to special orders. Check the offer for details.

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Special Orders usually take 2-3 weeks to arrive from the date you place the order, and are subject to supplier availability. If the item is not available you will be notified, typically within a week, and the order will be cancelled.

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To special order a model, style, or colour that we do not carry, payment in full is required. This deposit is non-refundable and the item is not returnable once the order has been conirmed. No deposit is required for regularly stocked items.

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When your order arrives it will be held for you for 14 days from the date you are notified via phone or email. Non-refundable items will be held for 60 days, after which the deposit is forfeited.

*The above rules and procedures may vary at different store locations. Please see specific store for details.