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gift cards customer service | general information
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If you're looking around our new site, you've probably noticed that there's no where to redeem a gift card during checkout. Please accept our apologies for this. We hope to have the ability to allow Gift Card redemptions online very soon but currently we are unable to.

If you have a Gift Card and would like to use it for an online purchase, please call 416.410.3733 to place your order. Our customer service team will be more than happy to accept your gift card over the phone.
sale price protection customer service | general information
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If you purchase something from Running Free, and two weeks later it goes on sale, we'll credit you the difference! Read more about our Sale Price Protection program below.


Becuase we want you to feel completely comfortable when you make a purchase at Running Free, either in one of our stores or online at RunningFree.com, if an item goes on sale at Running Free after you bought it, we'll compensate you for the difference!

The requirements are simple:

  • Claim must be made within 2 weeks of the original purchase date.
  • Contact or visit the store you made the original purchase at to make a claim.
  • Provide proof of purchase (your paper reciept or electronic customer file record are fine). If you purchased online simply provide your order number.
  • The difference between what you originally paid, and the current sale price will be provided as a in-store credit, or online credit (depending on whether the original purchase was made in a store or online).


    • That's all there is to it! If you have any questions please don't hesitate to drop us a line:
  • If you're original purchase was made Online at RunningFree.com, click here to contact us.
  • If you're original purchase was made at a Running Free store, click here to contact us.

    • Online credits must be used online, and in-store credits must be redeemed in-store.

    This policy may be ammended to exclude or limit certain offers for specific sale events. Any changes will be posted here within 3-5 business days of the beginning the offer, and may be changed without notice.