Holiday Returns Information

Items purchased in-store between November 10th and December 24th can be returned until January 15th, 2017. Online purchases can be returned up to 30 days from the date of receiving the order, or January 15th whichever is greater. All returns must meet our normal returns criteria. Refunds will be issued on the original method of payment. If unavailable an exchange or store-credit will be provided. Free returns are available to the original purchaser of all online or phone orders. No in-store returns will be allowed on December 27th.
returns

Shop with Confidence.

We want you to be happy with your purchase from RunningFree.com so we will gladly provide a full refund if something doesn't work for you. Plus, return shipping for online orders is always free from Canadian addresses, so worry less and shop more! Continue reading for complete details.

Returns basics

Simply return qualifying items to us within 30 days of receiving your order for a refund on regular and sale priced merchandise that meet the criteria for a return. If you prefer a different size or colour, please place a new order for the item you would like. You may also return items to an authorized store if you wish to exchange (exchanges are In-Store only - see authorized stores below). Please allow 3-4 business days for processing after your return is received. Original shipping costs will not be refunded. If your return affects the original order total so that it no longer qualifies for free shipping, or meets the requirements of any coupons or special offers you used, your order total will be adjusted accordingly when your return is processed. If you received free shipping and you decide to return ALL items from your order, the cost of regular shipping for your area will be deducted from your return.

What are the criteria for returns?

All products being returned must be in original condition and sellable as new. You may try shoes on clean indoor surfaces that won't mark outsoles. Beware of treadmills that may cause visible wear very quickly and render shoes not returnable. All retail packaging and items such as tags or manuals must also be in new condition. Gift Cards or anything specifcally marked "Final Sale" are not-returnable. For sanitary reasons, underwear bottoms and bathing suits are NOT returnable. For safety and health reasons, food items including gels, bars, drinks, and supplements cannot be returned. DVD's and CD's must be unopened to qualify for a refund. Items with a price ending in .00 are final sale and cannot be returned.

Can I bring it back to a store?

Items purchased online may be returned at Running Free stores in Barrie, Markham, or Newmarket. Online orders cannot be returned to Running Free Ajax or Running Free Orangeville. In-store returns must be accompanied by your original invoice and the credit card that was used for your purchase. If the original credit card is not present, a store credit will be issued instead.

Something went wrong!

If there's ever a problem with your order, please let us know right away so we correct the mistake as quickly as possible. If you have a problem with something you purchased from us, and think it might be covered by a warranty, contact us first. If available, warranties range considerably from product to product. We can explain specific warranties to you and help you return your product if it's determined that a defect is present.

I'm ready to return something. What's next?

To begin your return, please make sure you have reviewed the information above to ensure your items meet the criteria for a return. When ready, email us at shop@runningfree.com with the following information:
  • ORDER NUMBER
  • ITEM(S) BEING RETURNED
  • REASON FOR RETURN
When we receive your email, we will reply with instructions to print your pre-paid return shipping label. Limit of one label per order. Free return shipping is only available on orders placed through runningfree.com. Purchases made in store must be brought back to the store in person or mailed at your own cost. Heavy or bulky items cannot be returned via a pre-paid label. This applies to oversized and overweight items. All unauthorized returns will be refused. Pre-paid labels cannot be issued to American addresses. Please email us for a return authorization. Pre-Paid return labels are only issued for items purchased online.