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Updated: Nov 13, 2024

important

Canada Post Update

As of Friday Nov 15th Canada Post workers have opted to strike. Packages that have been shipped via Canada Post but not yet delivered will be held in a Canada Post sorting facility until the strike is settled. This is unfortunately beyond our control.

If you choose Regular shipping via Canada Post during checkout, we will hold your order and ship it as soon as the disruption ends. It will not be charged until it is physically shipped.

UPS as an alternative
We will be shipping via UPS during this labour disruption Delivery times are the same as Canada Post Regular Shipping. Rates posted in the chart below.
  • Orders shipped via UPS cannot be sent to PO boxes
  • UPS is not available to remote poatal codes
  • UPS is not available for shipments to the USA.
  • In rare cases, shipping costs may be subject to verification. We will contact you right away if there's an issue.

    • Find out how a strike will affect returns

    Please click here for the most current information from Canada Post.
    holiday shipping guide customer service | shipping
    Back to Previous Page
    If you're shopping for Christmas gifts take a look at the chart below to make sure you place your in time for us to get your order to you in time for the big day. Larger city centers will tend to receive orders faster than smaller towns, so these recommended dates should be used as a guideline only. Packages may arrive faster but we recommend allowing for the larger end of the delivery range to be safe.
    Please contact us if you have any questions.
    To our visitors from the USA and Remote areas of Canada: Due to the unpredictability of delivery times in the USA, we recommend pacing your order by December 1st to get it by Dec 24th. Packages may arrive sooner but to be safe ordering well ahead of time will ensure a smooth delivery.
    shipping cost customer service | shipping
    Back to Previous Page


    Greater Toronto Area (GTA) Postal Codes
     
    If the first three digits of your shipping address postal code are shown below, you qualify for GTA shipping rates. The rates will automatically appear during checkout. If your postal code is not below, the GTA rate option will not appear as a shipping option for your order.

    L0A
    L0B
    L0C
    L0E
    L0G
    L0H
    L0J
    L0K
    L0L
    L0M
    L0N
    L0P
    L0R
    L0S
    L1A
    L1B
    L1C
    L1E
    L1G
    L1H
    L1J
    L1K
    L1L
    L1M
    L1N
    L1P
    L1R
    L1S
    L1T
    L1V
    L1W
    L1X
    L1Y
    L1Z
    L2A
    L2E
    L2G
    L2H
    L2J
    L2M
    L2N
    L2P
    L2R
    L2S
    L2T
    L2V
    L2W
    L3B
    L3C
    L3K
    L3M
    L3P
    L3R
    L3S
    L3T
    L3V
    L3X
    L3Y
    L3Z
    L4A
    L4B
    L4C
    L4E
    L4G
    L4H
    L4J
    L4K
    L4L
    L4M
    L4N
    L4P
    L4R
    L4S
    L4T
    L4V
    L4W
    L4X
    L4Y
    L4Z
    L5A
    L5B
    L5C
    L5E
    L5G
    L5H
    L5J
    L5K
    L5L
    L5M
    L5N
    L5P
    L5R
    L5S
    L5T
    L5V
    L5W
    L6A
    L6B
    L6C
    L6E
    L6G
    L6H
    L6J
    L6K
    L6L
    L6M
    L6P
    L6R
    L6S
    L6T
    L6V
    L6W
    L6X
    L6Y
    L6Z
    L7A
    L7B
    L7C
    L7E
    L7G
    L7J
    L7K
    L7L
    L7M
    L7N
    L7P
    L7R
    L7S
    L7T
    L8B
    L8E
    L8G
    L8H
    L8J
    L8K
    L8L
    L8M
    L8N
    L8P
    L8R
    L8S
    L8T
    L8V
    L8W
    L9A
    L9B
    L9C
    L9G
    L9H
    L9K
    L9L
    L9M
    L9N
    L9P
    L9R
    L9S
    L9T
    L9V
    L9W
    L9Y
    L9Z
    M1B
    M1C
    M1E
    M1G
    M1G
    M1H
    M1J
    M1K
    M1L
    M1M
    M1N
    M1P
    M1R
    M1S
    M1T
    M1V
    M1W
    M1X
    M2H
    M2J
    M2J
    M2K
    M2L
    M2M
    M2N
    M2P
    M2R
    M3A
    M3B
    M3C
    M3H
    M3J
    M3K
    M3K
    M3L
    M3M
    M3N
    M4A
    M4B
    M4C
    M4E
    M4G
    M4H
    M4J
    M4K
    M4L
    M4M
    M4N
    M4P
    M4R
    M4S
    M4T
    M4V
    M4W
    M4W
    M4X
    M4Y
    M5A
    M5B
    M5B
    M5C
    M5E
    M5G
    M5H
    M5J
    M5K
    M5L
    M5M
    M5N
    M5P
    M5R
    M5S
    M5T
    M5V
    M5W
    M5X
    M6A
    M6B
    M6C
    M6E
    M6G
    M6H
    M6J
    M6K
    M6L
    M6M
    M6N
    M6P
    M6R
    M6S
    M7A
    M7Y
    M8V
    M8W
    M8X
    M8Y
    M8Z
    M9A
    M9B
    M9C
    M9L
    M9M
    M9N
    M9P
    M9R
    M9V
    M9W
    &npsp;
    estimate shipping time customer service | shipping
    Back to Previous Page
    *Please see holiday shipping notice here Shipping times below are expressed in business days which do not include Weekends, or Canadian or Ontario civic holidays. American holidays are not considered business days when the package is travelling through the USA. All delivery times are approximate but usualy quite accurate. We cannot guarantee that your order will arrive within the time specified, but we will do whatever we can to ensure that it does. All orders require a day or two to process before they are shipped. The estimates below do not include processing time.

    If you live in a major city center you order will likely arrive on the faster side of the time range given. If you're in a more rural area your order will probably arrive on the slower side of the time range for your zone. If you're in a truly remote area, your order may take a few additional days to arrive. Please see our list of remote areas and check if your postal code is listed.

    Holiday gift shopping? Place your order by the recommended "Order by" date to ensure delivery by December 24th
    If you live in a Remote Area, please add a few days to the "Order by" date to allow for extra delivery time to your area.

     
    Canadian Shipping Zones Canadian Shipping
    Zone Regular Shipping Express Shipping
    1 2-3 business days
    Order by Dec 17
    		 1-2 business days
    Order by Dec 19
    2 2-4 business days
    Order by Dec 16
    		 1-3 business days
    Order by Dec 17
    3 3-5 business days
    Order by Dec 15
    		 2-3 business days
    Order by Dec 17
    4 4-6 business days
    Order by Dec 13
    		 3-4 business days
    Order by Dec 16
    5 5-6 business days
    Order by Dec 12
    		 4-5 business days
    Order by Dec 14
    6 7-14 business days
    Order by Dec 6
    		 5-7 business days
    Order by Dec 12
    To our International Visitors: Sorry! We do not ship orders outside of Canada or the Continental United States.
     
    American Shipping Zones American Shipping
    Zone Regular Shipping
    7 7-12 business days
    8 8-14 business days
    9 9-15 business days
    10 11-16 business days


    A Special Note to our American Customers
    Orders shipped across the Canada/US border can sometimes be delayed in Customs. This step of the shipping process is unfortunately beyond our control. Potential custom delays are reflected in the relatively wide-range of delivery times quoted above. We have tried to minimize the impact on you by using Canada Post, a reliable cross-border shipper. Tracking for your order will show you that it has been shipped and will usually indicate several transfer points in Canada. Once your order crosses the border however, there will not be any further tracking info available until your order arrives. We do sincerely apologize for any inconvenience this may cause.
    To our American Visitors: Due to the unpredictability of delivery times in the USA, please make sure you place your order before December 1st, if you want to ensure delivery by December 24th. Thank you!
    Address errors customer service | shipping
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    Your order will be shipped to the shipping address you provide when you submit your order, so please check your order confirmation or order details in your account immediately to ensure you have entered the correct shipping address. If you discover you've made a mistake, contact us via email or phone right away so that we can try to make the correction before it is shipped.

    If you provide incomplete or incorrect shipping information there are several possible scenrarios:

  • If the shipping address postal code provided was wrong, the shipper may be able to correct and re-route to your correct postal code. This is automatic and is often successful but not always. The fees for any address correction required after the package has been shipped are as follows:

  • Re-direct Fee: $15
    • AND
  • Re-shipping fee: $6 (GTA), $10, or $15 (Remote) based on the new shipping address postal code.

    • If the redirect is successful the re-direct fee and re-shipping fee are non-refundable. If your package cannot be re-directed no fees will be charged. These are applicable on orders shipped via Canada Post. UPS package fees may vary. Please get in touch for more info.

  • If you accidentally enter a valid address that you no longer reside at, the current resident at that address will receive the package. As long as they don't accept or pickup the package, it will likely be returned to us within 10-14 business days. If they keep the package or it is not returned to us you'll need to contact the resident and work it out with them directly. There are no refunds for orders in this situation so check your shipping address carefully before and after submitting your order. Please get in touch with us right away to see if a redirect is possible.

  • There is a small window of time in which we may be able to request an address change or redirect by the shipping company after your package has left our premises before the shipping carrier can no longer redirect it. Please contact us immediately to see if anything can be done. Re-direct nd re-shipping fees will be charged upon any successful address change or redirection.

  • Any package returned to us due incorrect address information provided will be charged for the return shipping and for the package being re-shipped to you.


    • In any of the above cases, it can take 10-14 business days for your package to be returned to us. Read more about how addressing errors are returned and refunded here.

    remote areas customer service | shipping
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    If you are shipping to an address with one of the following postal codes, the address is considered remote, and remote shipping rates will apply to your order. Normally, remote rates will cover most orders but if your order requires additional shipping costs one of our staff will contact you first before processing any additional charges.

    Remote areas may also take a little longer to deliver to. A few extra days may be required to deliver your order based on the Estimate Shipping Time chart.

    Remote Area Postal Codes
     
    A0G
    A0H
    A0J
    A0K
    A0L
    A0N
    A0P
    A0R
    G0C
    G0E
    G0G
    G0H
    G0T
    G0V
    G0W
    G0X
    G4T
    J0M
    J0Y
    J0Z
    P0L
    P0M
    P0T
    P0V
    P0X
    R0B
    R0C
    R0E
    R0J
    R0L
    S0E
    S0H
    S0J
    S0K
    S0L
    S0M
    S0N
    S0P
    S4H
    T0A
    T0C
    T0E
    T0G
    T0H
    T0J
    T0K
    T0M
    T0P
    T0V
    V0A
    V0B
    V0C
    V0E
    V0G
    V0H
    V0J
    V0K
    V0L
    V0N
    V0P
    V0R
    V0T
    V0V
    V0W
    V0X
    V1L
    V1R
    V2G
    V2J
    V2P
    X0A
    X0A
    X0B
    X0C
    X0E
    X0G
    Y0A
    Y0B
    store pickup customer service | shipping
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    Store Pickup is available at Running Free Markham.

    When your order is ready to be picked up, you will receive a Ready for Pick-Up email. Please do not visit the store before you receive this notification or your order may not be ready to pickup when you arrive.

    If all of your items are In Stock, your order is usually processed for pick-up in Markham within 1 business day. If there are any issue with your order we will contact you via email.

    To pick up your order simply show your Ready for Pick-Up email containing your Pick-Up Code. If you would like someone else to pickup your order, they will need your Ready for Pick-up email. Photo ID may also be required, please provide their name in the Orders Notes field during checkout or notify us via email.

    Store Pick-Up Cancellation
    Orders not picked up or cancelled within 30 days cannot be refunded. Exchange or store credit only. Orders not picked up within 45 days will be automatically returned for store credit. Store credit does not expire and is available on the account you placed the order with.
    oversized items customer service | shipping
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    There are items available for purchase within our store that are unusually large, heavy or awkwardly shaped. Shipping companies charge additional fees to move these goods and storage/movement within our warehouse is more expensive.

    In order to offer these items it is necessary to charge an additional oversize fee. All oversized items will be subject to a $15.00 charge (per oversized item) that will be applied during checkout. If you are ordering Oversized items to be shipped to remote areas, an additonal $10.00 charge will apply for a total Oversized fee of $25.00.

    Oversized Shipping Icon If an item that you have selected has such a fee, you will see the oversize icon appear on that item's detail page. Oversize amounts are calculated separately from shipping however, should you decide to return an oversized item, oversize charges are non-refundable.
    tracking customer service | shipping
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    Your 16 digit tracking number looks like this:
    7274 1154 1235 1247 example
    You can track your order by entering your tracking number on Canada Post's website.
    When your order is shipped a tracking number is created for your package. That tracking number can be found in two areas:

  • In the View Orders section My Account area of this website.
  • Canada Post tracking emails you receive all contain your order's tracking number.
    • Delivery Information
    All orders are delivered during business days. If someone is not available to accept the package when delivery is attempted, a card notice will be left instead. This notice will tell you the address of the Post Office your order can be picked up at. When you visit the post office, be sure to bring the notice as well as photo ID so that you can claim your package. If not picked up within approximately 14 days, your package will be returned to us. Any fees incurred for the item being unclaimed and returned to sender will be billed to your credit card. Original shipping costs will not be refunded.

    Shipping times are approximate but usually quite accurate. If you still have not received your order a few days after the estimated time frame please get in touch with us.