Accessibility for Ontarians with Disabilities

Our commitment to accessible customer service

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 Running Free is committed to serving all customers with excellent service and making accessibility to persons with disabilities an important part of our customer service standard. The staff at Running Free will take all reasonable steps to make sure that customers, vendors, and others with disabilities have equal opportunity to access our goods and services.

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Our commitment

Running Free is committed to respect the dignity and independence of our customers with disabilities. We pledge that all persons with disabilities are given the same accessibility to products and services. We're committed to providing quality service to all customers including people with disabilities, and we will carry out our functions and responsibilities in the following areas:

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Communication

We will communicate with people with disabilities in ways that take into account their disability, while maintaining their dignity and independence, and allowing for equal opportunities

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Assistive devices

We will train our staff to be familiar with assistive devices that persons might use while accessing our products and services.

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Use of service animals and support persons

Running Free is committed to welcoming people with disabilities who are accompanied by a service animal or person in all of our stores.

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Notice of temporary disruption

Running Free will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities at the earliest oppourtunity. This notice will contain the reason for the service disruption, and alternative service options that can be used for the duration of the disruption. The disruption notice will be located at the entrance of the store and posted on our website.

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Training

Running Free will provide training to all staff and all those who are involved in the development and approvals of customer service policies, practices, and procedures. Training will include the following:

The purposes of the Accessible Customer Service Policy and the requirements of our accessible customer service standard.

How to interact and communicate with people with various types of disabilities

How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person

How to use various assistive devices available on our premises (if applicable).

What to do if a person with a disability is having difficulty accessing our facilities and services

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Accessibility Bell

Our flagship store in Markham features an accessibility door bell located by the front entrance. A sign is posted with the bell instructing anyone needing assistance to ring the bell and a staff member will be happy to help them. Customers with special needs may also call (416) 410-3733 when at the front door in Markham for help.

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Feedback Process

We welcome any feedback on our store, products, or services from people with disabilities. Please send your comments to the following address, email, or contact our head office by phone at 416-410-3733.

Running Free
708 Denison St
Markham, Ontario
L3R1C1
accessibility@runningfree.com