our stores
Running Free logo

COVID-19 Announcements

Updated July 3, 2020 at 1:30pm EST
  We've moved to the next phase of our COVID re-opening plan and both our Markham and Orangeville stores are now open to the public. We are still proceeding cautiously in order to ensure everyone's safety so some services are reduced. Wait times are possible depending on volume. We ask that all customers and staff wear face coverings while shopping. Please read the complete post here.

...

Updated June 13, 2020 at 10:00pm EST
  As part of our gradual COVID-19 re-opening plan, we are now offering Shopping by Appointment in our Markham and Orangeville locations. Please review the steps to make an appointment.

...

Updated May 15, 2020 at 3:30pm EST
Due to the ongoing transmission of COVID-19 in our community, we've decided that our stores will remain closed for the time being. Although some businesses will be allowed to re-open on May 19th, we have chosen to take things a little slower. Re-opening is a complex process and more consideration and preparation is needed to ensure we have planned for all factors and can provide a safe environment for our staff and our customers. Please stay tuned for further information. We will announce the next phase of our re-opening plans here in the near future. Thank you very much for your understanding and patience while we navigate this unprecedented situation. 

Online and phone orders will continue, and Curbside Pick-up and Return Drop-Off, as well as shipping to your home is always available.

...

Updated May 11, 2020 at 12:00am EST
The Ontario government that we may offer a contactless Curbside pick-up option for customers wishing to pick up their online orders at our Markham and Orangeville stores. Our stores will remain closed but Curbside Pick-up can be selected during checkout and we will contact you via email with further instructions when your order is ready to be pickup. You may also drop-off returns via this same method to avoid possible returns charges, shipping delays, and visiting a post office. Find out more here.

...

Updated April 20, 2020 at 2:30pm EST
Our online customer service have changed. Staff will be on hand to answer your emails and questions between 10am and 2pm Monday to Saturday. Customer service will be closed on Sundays. Check our contact page for more info and ways of reaching us here.

...

Updated March 23rd, 2020 at 11:00pm EST
The province of Ontario has announced a list of businesses that can remain open during this public health crisis. This list includes a provision to allow online commerce to be permitted while confirming our physical stores must remain closed. We'll continue to follow these guidelines and do our part to bring about the end of this crisis. Stay tuned for further updates.

To our valued Running Free customers

The COVID-19 situation is evolving at an unprecedented rate. Some retailers are staying open as normal, others restricting hours, and others closing altogether. The recent uptick of community transmission in Canada has signaled to us that the most responsible action is to close our physical stores for the time being.

As of Tuesday, March 17th, both Running Free Markham and Running Free Orangeville will close until further notice. For the safety of our staff, customers, and community, we will reopen when it is appropriate.

...

Order Online

Our online store will continue to operate normally, and you can make purchases through our website for delivery to your home. Staff will be standing by to help you with an online order. Please call or email our web department if you require any assistance.

...

Our 40th Anniversary

2020 marks the 40th year of operation for Running Free, and we are looking forward to serving the community for another 40 years. We are sincerely grateful for the many long lasting friendships built along the way, and our thoughts are with you and your families right now. Please stay safe and lend a hand where you can. Together we can come out of this stronger.

Thank you,

The Running Free family