IMPORTANT: Find out how COVID-19 is affecting our operations. Curbside Pick-Up and Return Drop-Off now available.
our stores
Curbside Pick-Up/Returns Drop-Off

Curbside Pick-Up and Drop-Off

During the COVID-19 crisis, we welcome you to pick-up your online order or drop-off your return safely using our contactless curbside pick-up and drop-off options. This reduces the load on shipping systems and carriers and eliminates the possibility of delays or problems. This service is available at both Running Free Markham and Running Free Orangeville locations. Hours and details vary by location.


Curbside Online Order Pick-Up

During checkout, simply select "I would like to pick up my order" and choose a store. After your order is received and processed, you will receive an email when it is ready to be picked up. How long it will take before it's available for pickup depends on several factors:

Curbside Pick-Up orders are usually ready within:
  • 1 Day: Orders with only In Stock items to be picked up in Markham.
  • 1 Day: Orders with only Ships in 5-7 Days items to be picked up in Orangeville.
  • 5-7 Days: Orders with a combination of Ships in 5-7 Days AND In Stock items.
  • 5-7 Days: Orders with only Ships in 5-7 Days AND to be picked up in Markham

The above times are guidelines only. We will communicate with you via email when your order is ready to be picked up. Always wait for confirmation before visiting. If your order will be picked up by someone other than you, pleae indicate that in the Order Notes field during checkout.


Curbside Returns Drop-Off

Online purchases may be returned to us using our Curbside Returns Drop-Off service. You may also wish to place a new online order for another size or item that you can pick-up when you drop off your return. This is a convenient way of avoiding possible return charges, shipping delays, or visiting a post office.

Things to know about Returns Drop-Off:
  • Please contact us for return authorization and instructions.
  • Include a copy of the original invoice with the items being returned.
  • Package multiple items together so your returned items stay together.
  • Ensure your order meets the standard return criteria.
  • Call when you arrive (during operating hours) and we will come and collect your return.
  • Returns must be left to decontaminate and will be processed within 3-5 days.