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Curbside Pick-Up/Returns Drop-Off

Curbside Pick-Up and Returns

During this second lockdown in York Region (starting Monday December 14), our Markham store will be physically closed to customers until the lockdown is lifted.

In the meantime, we welcome you to continue your shopping online at runningfree.com (or give us a call to place your order by phone) and make use of our Curbside Pick-Up and Returns Drop-Off options. This reduces the load on shipping systems and carriers and eliminates the possibility of delays or problems. Available at both Running Free Markham and Running Free Orangeville. Pick-Up hours and details vary by location.


Curbside Order Pick-Up

During checkout, select "I would like to pick up my order" and choose a store. Once we have recevied your order, please wait for your Ready for Pickup email before visiting. How long it will take before it's available for pick-up depends on several factors:

Curbside Pick-Up orders are usually ready within:
  • 1-2 Days: Orders with only In Stock items to be picked up in Markham.
  • 1-2 Days: Orders with only Ships in 5-7 Days items to be picked up in Orangeville.
  • 5-7 Days: Orders with a combination of Ships in 5-7 Days AND In Stock items.
  • 5-7 Days: Orders with only Ships in 5-7 Days AND to be picked up in Markham

NOTE: To anyone who has previously used Curbside Pick-Up in Markham.
The pick-up location has changed. It is no longer at the back of the building. Please park in the front of the building and call (416) 410-3733 when you arrive for further instructions.

The above times are guidelines only. We will communicate with you via email when your order is ready to be picked up. Always wait for your Ready For Pick-Up email and Pick-Up Code before visiting. If your order will be picked up by someone other than you, please indicate that in the Order Notes field during checkout, and make sure you provide them with a copy of your Ready To Pick-Up email and Pick-Up Code.


Curbside Returns Drop-Off

Online purchases may be returned to us using our Returns Drop-Off service. You may also wish to place a new online order for another size or item that you can pick-up when you drop off your return. This is a convenient way of avoiding possible return charges, shipping delays, or visiting a post office.

Things to know about Returns Drop-Off:
  • Please contact us for return authorization and instructions.
  • Include a copy of the original invoice with the items being returned.
  • Package multiple items together so your returned items stay together.
  • Ensure your order meets the standard return criteria.
  • Returns will be allowed to decontaminate and will be processed within 3-5 days.

  • *For refunds on purchases made in-store, you will need to provide the original credit card info for a refund where applicable. Please contact our store staff for more information.