our stores

Special Orders.

Available on current season shoes that are not on-sale. One size or item per customer. Most clothing and accessories under $100 cannot be special ordered, with a few exceptions. Please ask a manager regarding specific non-footwear items. Coupons and promotions generally do not apply to special orders. Check the offer for details.


Special Orders usually take 2-3 weeks to arrive from the date you place the order, and are subject to supplier availability. If the item is not available you will be notified, typically within a week, and the order will be cancelled.


To special order a model, style, or colour that we do not carry, payment in full is required. This deposit is non-refundable and the item is not returnable once the order has been confirmed. No deposit is required for regularly stocked items.


When your order arrives it will be held for you for 14 days from the date you are notified via phone or email. Non-refundable items will be held for 60 days, after which the deposit is forfeited.

*The above rules and procedures may vary at different store locations. Please see specific store for details.