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shipping cost customer service | shipping
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Canada

Greater Toronto Area
check your postal code
Remote Areas
check your postal code
USA
(continental United States)
*All orders that qualify for free shipping are shipped via Canada Post Regular shipping. Qualifying orders must meet the dollar value minimum before taxes and after any discounts. If your order value drops below the minimum for your area, you'll be charged shipping at the regular rate.
Original shipping costs are non-refundable. Please see returns info for more information on return shipping.

A NOTE ABOUT SHIPPING COSTS
Under certain uncommon circumstances, shipping/return costs for some orders may exceed the posted rates above due to size, weight, insurance requirements, or other factors. If a higher shipping charge (or return shipping charge) is necessary on your order, we will notify you via email for your approval before proceeding. Submitting an order consitutes your acceptance that you have reviewed the shipping address is correct both during checkout and immediately after, that the shipping address on the order confirmation screen is correct, and if it isn't you must immediately notify us before your order is shipped of any changes necessary. Once a package has been shipped, assistance or compensation for packages delivered to an incorrect address are not possible. Please see our Terms of Use for full information on shipping policies.


Greater Toronto Area (GTA) Postal Codes
 
If the first three digits of your shipping address postal code are shown below, you qualify for GTA shipping rates. The rates will automatically appear during checkout. If your postal code is not below, the GTA rate option will not appear as a shipping option for your order.

L0A
L0B
L0C
L0E
L0G
L0H
L0J
L0K
L0L
L0M
L0N
L0P
L0R
L0S
L1A
L1B
L1C
L1E
L1G
L1H
L1J
L1K
L1L
L1M
L1N
L1P
L1R
L1S
L1T
L1V
L1W
L1X
L1Y
L1Z
L2A
L2E
L2G
L2H
L2J
L2M
L2N
L2P
L2R
L2S
L2T
L2V
L2W
L3B
L3C
L3K
L3M
L3P
L3R
L3S
L3T
L3V
L3X
L3Y
L3Z
L4A
L4B
L4C
L4E
L4G
L4H
L4J
L4K
L4L
L4M
L4N
L4P
L4R
L4S
L4T
L4V
L4W
L4X
L4Y
L4Z
L5A
L5B
L5C
L5E
L5G
L5H
L5J
L5K
L5L
L5M
L5N
L5P
L5R
L5S
L5T
L5V
L5W
L6A
L6B
L6C
L6E
L6G
L6H
L6J
L6K
L6L
L6M
L6P
L6R
L6S
L6T
L6V
L6W
L6X
L6Y
L6Z
L7A
L7B
L7C
L7E
L7G
L7J
L7K
L7L
L7M
L7N
L7P
L7R
L7S
L7T
L8B
L8E
L8G
L8H
L8J
L8K
L8L
L8M
L8N
L8P
L8R
L8S
L8T
L8V
L8W
L9A
L9B
L9C
L9G
L9H
L9K
L9L
L9M
L9N
L9P
L9R
L9S
L9T
L9V
L9W
L9Y
L9Z
M1B
M1C
M1E
M1G
M1G
M1H
M1J
M1K
M1L
M1M
M1N
M1P
M1R
M1S
M1T
M1V
M1W
M1X
M2H
M2J
M2J
M2K
M2L
M2M
M2N
M2P
M2R
M3A
M3B
M3C
M3H
M3J
M3K
M3K
M3L
M3M
M3N
M4A
M4B
M4C
M4E
M4G
M4H
M4J
M4K
M4L
M4M
M4N
M4P
M4R
M4S
M4T
M4V
M4W
M4W
M4X
M4Y
M5A
M5B
M5B
M5C
M5E
M5G
M5H
M5J
M5K
M5L
M5M
M5N
M5P
M5R
M5S
M5T
M5V
M5W
M5X
M6A
M6B
M6C
M6E
M6G
M6H
M6J
M6K
M6L
M6M
M6N
M6P
M6R
M6S
M7A
M7Y
M8V
M8W
M8X
M8Y
M8Z
M9A
M9B
M9C
M9L
M9M
M9N
M9P
M9R
M9V
M9W
&npsp;


estimate shipping time customer service | shipping
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Shipping times below are expressed in business days which do not include Weekends, or Canadian or Ontario civic holidays. American holidays are not considered business days when the package is travelling through the USA. All delivery times are approximate but usualy quite accurate. We cannot guarantee that your order will arrive within the time specified, but we will do whatever we can to ensure that it does. All orders require a day or two to process before they are shipped. The estimates below do not include processing time.

If you live in a major city center you order will likely arrive on the faster side of the time range given. If you're in a more rural area your order will probably arrive on the slower side of the time range for your zone. If you're in a truly remote area, your order may take a few additional days to arrive. Please see our list of remote areas and check if your postal code is listed.

Holiday gift shopping? Place your order by the recommended "Order by" date to ensure delivery by December 24th
If you live in a Remote Area, please add a few days to the "Order by" date to allow for extra delivery time to your area.

 
Canadian Shipping Zones Canadian Shipping
Zone Regular Shipping Express Shipping
1 2-3 business days
Order by Dec 17
 1-2 business days
Order by Dec 19
2 2-4 business days
Order by Dec 16
 1-3 business days
Order by Dec 17
3 3-5 business days
Order by Dec 15
 2-3 business days
Order by Dec 17
4 4-6 business days
Order by Dec 13
 3-4 business days
Order by Dec 16
5 5-6 business days
Order by Dec 12
 4-5 business days
Order by Dec 14
6 7-14 business days
Order by Dec 6
 5-7 business days
Order by Dec 12
To our International Visitors: Sorry! We do not ship orders outside of Canada or the Continental United States.
 
American Shipping Zones American Shipping
Zone Regular Shipping
7 7-12 business days
8 8-14 business days
9 9-15 business days
10 11-16 business days


A Special Note to our American Customers
Orders shipped across the Canada/US border can sometimes be delayed in Customs. This step of the shipping process is unfortunately beyond our control. Potential custom delays are reflected in the relatively wide-range of delivery times quoted above. We have tried to minimize the impact on you by using Canada Post, a reliable cross-border shipper. Tracking for your order will show you that it has been shipped and will usually indicate several transfer points in Canada. Once your order crosses the border however, there will not be any further tracking info available until your order arrives. We do sincerely apologize for any inconvenience this may cause.
To our American Visitors: Due to the unpredictability of delivery times in the USA, please make sure you place your order before December 1st, if you want to ensure delivery by December 24th. Thank you!
Address errors customer service | shipping
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Your order will be shipped to the shipping address you provide when you submit your order, so please check your order confirmation or order details in your account immediately to ensure you have entered the correct shipping address. If you discover you've made a mistake, contact us via email or phone right away so that we can try to make the correction before it is shipped.

If you provide incomplete or incorrect shipping information there are several possible scenrarios:

  • If the shipping address postal code provided was wrong, the shipper may be able to correct and re-route to your correct postal code. This is automatic and is often successful but not always. The fees for any address correction required after the package has been shipped are as follows:

  • Re-direct Fee: $15
    • AND
  • Re-shipping fee: $6 (GTA), $10, or $15 (Remote) based on the new shipping address postal code.

    • If the redirect is successful the re-direct fee and re-shipping fee are non-refundable. If your package cannot be re-directed no fees will be charged. These are applicable on orders shipped via Canada Post. UPS package fees may vary. Please get in touch for more info.

  • If you accidentally enter a valid address that you no longer reside at, the current resident at that address will receive the package. As long as they don't accept or pickup the package, it will likely be returned to us within 10-14 business days. If they keep the package or it is not returned to us you'll need to contact the resident and work it out with them directly. There are no refunds for orders in this situation so check your shipping address carefully before and after submitting your order. Please get in touch with us right away to see if a redirect is possible.

  • There is a small window of time in which we may be able to request an address change or redirect by the shipping company after your package has left our premises before the shipping carrier can no longer redirect it. Please contact us immediately to see if anything can be done. Re-direct nd re-shipping fees will be charged upon any successful address change or redirection.

  • Any package returned to us due incorrect address information provided will be charged for the return shipping and for the package being re-shipped to you.


    • In any of the above cases, it can take 10-14 business days for your package to be returned to us. Read more about how addressing errors are returned and refunded here.

    remote areas customer service | shipping
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    If you are shipping to an address with one of the following postal codes, the address is considered remote, and remote shipping rates will apply to your order. Normally, remote rates will cover most orders but if your order requires additional shipping costs one of our staff will contact you first before processing any additional charges.

    Remote areas may also take a little longer to deliver to. A few extra days may be required to deliver your order based on the Estimate Shipping Time chart.

    Remote Area Postal Codes
     
    A0G
    A0H
    A0J
    A0K
    A0L
    A0N
    A0P
    A0R
    G0C
    G0E
    G0G
    G0H
    G0T
    G0V
    G0W
    G0X
    G4T
    J0M
    J0Y
    J0Z
    P0L
    P0M
    P0T
    P0V
    P0X
    R0B
    R0C
    R0E
    R0J
    R0L
    S0E
    S0H
    S0J
    S0K
    S0L
    S0M
    S0N
    S0P
    S4H
    T0A
    T0C
    T0E
    T0G
    T0H
    T0J
    T0K
    T0M
    T0P
    T0V
    V0A
    V0B
    V0C
    V0E
    V0G
    V0H
    V0J
    V0K
    V0L
    V0N
    V0P
    V0R
    V0T
    V0V
    V0W
    V0X
    V1L
    V1R
    V2G
    V2J
    V2P
    X0A
    X0A
    X0B
    X0C
    X0E
    X0G
    Y0A
    Y0B
    store pickup customer service | shipping
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    Store Pickup is available at Running Free Markham.

    When your order is ready to be picked up, you will receive a Ready for Pick-Up email. Please do not visit the store before you receive this notification or your order may not be ready to pickup when you arrive.

    If all of your items are In Stock, your order is usually processed for pick-up in Markham within 1 business day. If there are any issue with your order we will contact you via email.

    To pick up your order simply show your Ready for Pick-Up email containing your Pick-Up Code. If you would like someone else to pickup your order, they will need your Ready for Pick-up email. Photo ID may also be required, please provide their name in the Orders Notes field during checkout or notify us via email.

    Store Pick-Up Cancellation
    Orders not picked up or cancelled within 30 days cannot be refunded. Exchange or store credit only. Orders not picked up within 45 days will be automatically returned for store credit. Store credit does not expire and is available on the account you placed the order with.
    oversized items customer service | shipping
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    There are items available for purchase within our store that are unusually large, heavy or awkwardly shaped. Shipping companies charge additional fees to move these goods and storage/movement within our warehouse is more expensive.

    In order to offer these items it is necessary to charge an additional oversize fee. All oversized items will be subject to a $15.00 charge (per oversized item) that will be applied during checkout. If you are ordering Oversized items to be shipped to remote areas, an additonal $10.00 charge will apply for a total Oversized fee of $25.00.

    Oversized Shipping Icon If an item that you have selected has such a fee, you will see the oversize icon appear on that item's detail page. Oversize amounts are calculated separately from shipping however, should you decide to return an oversized item, oversize charges are non-refundable.
    tracking customer service | shipping
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    Your 16 digit tracking number looks like this:
    7274 1154 1235 1247 example
    You can track your order by entering your tracking number on Canada Post's website.
    When your order is shipped a tracking number is created for your package. That tracking number can be found in two areas:

  • In the View Orders section My Account area of this website.
  • Canada Post tracking emails you receive all contain your order's tracking number.
    • Delivery Information
    All orders are delivered during business days. If someone is not available to accept the package when delivery is attempted, a card notice will be left instead. This notice will tell you the address of the Post Office your order can be picked up at. When you visit the post office, be sure to bring the notice as well as photo ID so that you can claim your package. If not picked up within approximately 14 days, your package will be returned to us. Any fees incurred for the item being unclaimed and returned to sender will be billed to your credit card. Original shipping costs will not be refunded.

    Shipping times are approximate but usually quite accurate. If you still have not received your order a few days after the estimated time frame please get in touch with us.